At The Fleece, we’re keen to promote equal opportunities for those with accessibility needs and strive to take the necessary steps to accommodate their requirements.

There are a number of ways in which we support customers to attend The Fleece, including a 2-for-1 carer ticket scheme, as well as a reservable seat/accessible space procedure. These are outlined below.

Should you wish to discuss how we can support your needs more specifically, please email us via our ‘contact us’ page.

Our accessibility handbook can be found here: The Fleece Accessibility Handbook

Personal assistance / Carer ticket scheme

We understand that some customers may require personal assistance/the presence of a carer in order to attend events at The Fleece. For this reason, we offer a free carer ticket for those who require a companion. 

Please be aware that due to the limited size of the venue, we can only offer a designated amount of carer tickets and/or seating per event. Please try to plan ahead and contact us with plenty of notice to ensure you are able to reserve the relevant space/companion ticket.

How to book a PA/carer/companion ticket:

Please apply for a carer ticket as soon as you purchase your ticket for the event to allow plenty of time for us to handle the request, and increase the likelihood of available spaces for you.

In order to reserve a PA ticket, we must first see 2 forms of evidence. 1) Evidence of your purchased ticket & 2) Evidence of your accessibility needs. Please see the acceptable forms of evidence below:

For your proof of ticket – please note that we cannot search tickets using customer/ticket reference numbers – instead, please send us a screenshot of the ticket or your booking confirmation email. 

Alongside your proof of purchase, please also send us a photo/scan of one of the following: Blue badge/access card, PIP/DLA letter, Hospital/GP letter, or anything of equivalence that proves your requirement of a companion/carer. Please send the 2 forms of above evidence to info@thefleece.co.uk or use our contact us page to book a carer ticket.

Our accessible area

Our accessible area is located at the end of the bar/front right of the stage.  This dedicated area is NOT a raised platform, but the view is unobstructed and gives a clear view of the stage. 

Seating: We have a limited number of reservable seats and spaces in our accessible area, therefore please make sure to contact us in advance to arrange reserving a seat/space. To reserve a seat/space please email info@thefleece.co.uk, or email us via the ‘contact us’ page on our website.

Other relevant access info

Getting to The Fleece: Street parking is available immediately outside the venue and in the surrounding streets from 6pm – Midnight Mon-Sun. There is plenty of parking available for Disabled Badge holders.

We are located just a short 0.5 miles from the city centre (The Galleries), 0.5 miles from Temple Meads train station and 0.7 miles from Bristol Bus Station, which can be accessed through the city centre.

The closest bus stop is 80 meters away on Victoria Street, most route buses can be accessed here.

Getting into The Fleece: The venue is situated on an old cobbled street with pave stone sidewalks, which are uneven in some places. The entrance to The Fleece has a small lip (no higher than 10mm) into the main doorway.

Inside The Fleece: There are no steps or lips anywhere in the venue but we do have a historic flagstone floor which is uneven in places.

Accessible toilet: We have one large accessible toilet inside the venue with an outwards opening door and all fittings conforming to Document M of UK Building Regulations. This is located at the end of the first corridor and is step free. A radar key is kept behind the bar – should you require its use please ask a member of our bar team, who will retrieve the key and unlock the door for you.

Evacuation policy:  All of our security are trained to know how to assist disabled customers in case of emergency.

Photosensitive Epilepsy: We use strobe and flashing lights in the venue – if you need further information about this please email us via our contact us page.

Medicines: If you need to bring any medicines, food or drink to manage a medical condition, or medical equipment, you are welcome to do so as long as the medicine is packaged and labelled appropriately. Please email us in advance at info@thefleece.co.uk if you plan on bringing medical equipment/substances with you to the venue, so we can make our security team aware.