Accessibility at The Fleece

At The Fleece, we’re keen to promote equal opportunities for those with accessibility needs and strive to take the necessary steps to accommodate their requirements.

Should you wish to discuss how we can support your needs more specifically, please email us at access@thefleece.co.uk

All enquiries to our dedicated accessibility bookings email address are handled within 3 working days. Our emails are monitored Monday-Friday (9am-5pm).

Our accessibility handbook can be found here: The Fleece Accessibility Handbook

Essential companion tickets & how to book them 

We understand some customers may require personal assistance/the presence of a carer in order to attend events at The Fleece. For this reason, where possible we offer a free carer ticket for those who require a companion. Please be aware that we have a limited number of companion tickets available per event, and these are allocated on a first come first serve basis. Please get in touch with us with as much notice as possible.

Please apply for a carer ticket as soon as you purchase your ticket for the event, or get in touch with us prior to purchase to check whether we can accommodate your request.

To secure a companion ticket (subject to availability) we request the following:

• Proof of your (or the person who requires an essential companion’s) single purchased ticket for the event – this can be a screenshot of the ticket, or you can forward us the booking confirmation email.
• Evidence of your (or the person who requires an essential companion’s) requirement for a carer – eg a photo/scan of your/their Blue badge/Access Card, PIP/DLA letter, Hospital/GP letter, or equivalent.

Email access@thefleece.co.uk with your request.

Age policy: Our 2 for 1 companion tickets are eligible for those aged 16 or over who require a companion. Our age policy for most gig events states that attendees under the age of 16 must be accompanied by an adult (aged 18+) to attend events at The Fleece. Companions to those under 16 years of age must have their own purchased ticket to attend.

Our accessible area (reserved seating & spaces)

Our accessible area is located at the end of the bar/front right of the stage, it is not a raised platform, but it provides a clear view of the stage.

We have a limited number of reservable seating and spaces in our accessible area, so please make sure to contact us in advance. We may ask for evidence of your purchased ticket to secure your reservation (a screenshot of the ticket, or you can forward us your booking confirmation email). To check our availability and reserve a seat/space please email access@thefleece.co.uk

Other relevant access info

Getting to The Fleece: Street parking is available immediately outside the venue and in the surrounding streets from 6pm – Midnight Mon-Sun. There is plenty of parking available for Disabled Badge holders.

We are located just a short 0.5 miles from the city centre (The Galleries), 0.5 miles from Temple Meads train station and 0.7 miles from Bristol Bus Station, which can be accessed through the city centre.

The closest bus stop is 80 meters away on Victoria Street, most route buses can be accessed here.

Getting into The Fleece: The venue is situated on an old cobbled street with pave stone sidewalks, which are uneven in some places. The entrance to The Fleece has a small lip (no higher than 10mm) into the main doorway.

Inside The Fleece: There are no steps or lips anywhere in the venue but we do have a historic flagstone floor which is uneven in places.

Accessible toilet: We have one large accessible toilet inside the venue with an outwards opening door and all fittings conforming to Document M of UK Building Regulations. This is located at the end of the first corridor and is step free. A radar key is kept behind the bar – should you require its use please ask a member of our bar team, who will retrieve the key and unlock the door for you.

Evacuation policy:  All of our security are trained to know how to assist disabled customers in case of emergency.

Photosensitive Epilepsy: We use strobe and flashing lights in the venue – if you need further information about this please email us via our contact us page.

Medicines: If you need to bring any medicines, food or drink to manage a medical condition, or medical equipment, you are welcome to do so as long as the medicine is packaged and labelled appropriately. Please email us in advance at access@thefleece.co.uk if you plan on bringing medical equipment/substances with you to the venue, so we can make our security team aware.