FAQs

What are your COVID safety measures?

We want to welcome you back as safely as we can to events at The Fleece, so we will be taking some extra measures to keep you safe and to protect our staff, artists and crew.

For full information please go to our COVID safety information page 

Is the venue accessible?

Yes! The Fleece is keen to promote equality of opportunity for people with disabilities.

For full information please go to our Disability Access page.

The venue is situated on an old cobbled street with pave stone sidewalks, which is some places can be uneven. The entrance to the fleece has a small lip (no higher than 10mm) into the main doorway, after this there are no other steps or lips anywhere in the venue.

In the venue we have a historic flagstone floor which can be uneven in places.

There is one large accessible toilet inside the venue which is open at all times.

Customers who may require medicine or any food, drink or equipment needed to manage a medical condition are welcome to bring them into the venue.

The Fleece is suited for wheelchair access with a dedicated viewing area. Please get in contact with us to arrange this. We will allocate these on a first come first served basis.

If you require a place to sit down during the show please speak to the box office, security or bar staff on arrival and they can sort you a bar stool in an area that you are comfortable and have a good view of the stage. Please note that we do have a limited number of stools.

If you require a personal assistant to attend any event at The Fleece please contact us in advance of the show and we can arrange this for you.

If you would like to speak to someone regarding attending an event at The Fleece and wish to discuss your accessibility requirements further to make your night run smoothly please email us via our contact us page or call 0117 945 0996.

Please allow 3 days for us to respond. Our working hours are Mon-Fri, 9am-5pm.

What is your drink spiking policy ?

Due to the recent rise in drink spiking at venues in Bristol and across the UK. The Fleece will be implementing and increasing measures to create a safer space for customers in our venue.

We would like to assure those concerned that our team are dedicated to ensuring The Fleece is a safe and enjoyable venue to have a night out.

Please talk to us about any concerns you have. We are here to keep you safe!

What to do if you’re worried about yourself or a friend

Alert our bar or security staff

We will believe you, and we will deal with the situation calmly and professionally

We will always replace any drinks you are concerned about

We will ensure you are safe as a first priority

We will immediately arrange medical assistance if required

We will immediately arrange Police assistance if required

We will always investigate any incidents on CCTV and report them to the police

What we are doing to keep you safe

We are working with Bristol Nights, Avon and Somerset Police, Bristol City Centre BID, Nightwatch, and Bristol City Council to shape our policies and make our venue as safe as possible

We have first aid trained staff on-site and currently obtaining all relevant information and training specific to responding to spiking incidents

We will have cup lids should you require them

We will have drink testing kits

We will always believe you and replace any drink that you are concerned

We will be carrying out regular spot-check searches

We value any feedback you have about your experience at the Fleece and anything you think we could be doing better. Please email us at info@thefleece.co.uk

Where can I buy tickets?

Tickets cannot be purchased directly over the phone from the venue. All tickets should be purchased through our website or with our recognised ticket providers: Eventbrite.

Alternatively, if you require information on your purchases, dispatch and any other ticket enquires then please visit: www.eventbrite.co.uk.

Tickets purchased for box office collection will be available at the venue box office from the time doors open on the day of the show only and not in advance. To gain admission you will need a copy of your order confirmation and a valid ID.

Beware of secondary ticket sellers. Fraudulent tickets such as cancelled and duplicated tickets can be sold on the secondary market. We are unable to help with any problems arising from the purchase of secondary tickets.

What if a gig is sold out?

Sold out means sold out. Venues never “hold tickets back for the door”.  If a gig is advertised as sold out please don’t contact the venue asking if we have any returns, because we don’t sell any tickets direct. All tickets are sold through our ticketing partner Eventbrite and they have a no refund policy.

Help! I can't print my ticket!

No problem. You can show your ticket confirmation email on your phone on arrival.

What time does the band / artist come on ?

Exact stage times are often decided on the day of the show so we don’t advertise them in advance.  As soon as we get stage times we usually update the event on our website and the facebook event. As a general rule of thumb, if doors open at 7 pm or 7.30 pm you should expect the headline band/ artist to go on somewhere between 8pm and 9pm. Support bands usually go on within 30 mins of doors opening.

What time will the show end?

We generally aim to wrap up Sunday and midweek shows by 11:15 pm as we understand people need to travel home/get up early for work, however it is possible for shows to run over either for technical reasons or at the discretion of the band and their management. A ‘drinking up’ period for attendees to finish their drinks/buy merchandise is always allowed and depending on demand, the bar may remain open post show (this is at the managements discretion).

Friday & Saturday shows generally finish at 10:30 pm to make way for the club nights that follow. We will post running times on our Facebook/Twitter where possible.

Where is The Fleece?

Map

The Fleece, 12 St Thomas Street, Bristol, BS1 6JJ

Where can I park?

Street parking is available immediately outside the venue and in the surrounding streets. There is plenty of parking available so you will never have to park more than a couple of minutes walk away.

Parking charges:

8am – 6pm
£5 for up to 2 hours (maximum stay)
Available in 50p / 12 minute increments

6pm to midnight
£3.50 for any period

6pm to 9am next day
£5 for any period
Available before midnight only

Midnight to 8am
No charge

If you would prefer to park in a secure car park, the nearest multi-storey is located 0.4 miles away on Queen Charlotte St (off Baldwin St). Or alternatively, Cabot Circus car park which is located 0.7 miles from the venue.

If you need parking with charging points for electric vehicles please use the link below and enter the venue postcode – BS1 6JJ

Find your nearest charge point

How do I get to The Fleece via public transport?

We are located just a short 0.5 miles walk from the city centre (The Galleries), a 0.5 miles walk from Temple Meads train station and a 0.7 miles walk from Bristol Bus Station, which can be accessed through the city centre.

The closest bus stop to us is 80 meters away on Victoria Street, most route buses can be accessed here.

Where is the nearest hotel?

The nearest hotels are the Travelodge on Mitchell Lane or the Premier Inn at Finzels Reach, both of which are only a 2 minute walk from the venue. Other nearby hotels include the Novotel (Victoria St), the Hilton (Temple Way), the Mercure (Redcliffe Way) and the Premier Inn (King St). For those travelling by train, there is also the Ibis (Avon St), located just a 2 minute walk from Temple Meads.

How can I play at The Fleece?

The Fleece hosts a number of local events throughout the year, open to all ages and genres, from seated acoustic events to sweaty metal shows (and everything in between). Our regional events team has over ten years’ experience putting on shows in Bristol, and with our touring-grade PA, lighting and monitoring, the Fleece offers an insight into what it’s like to play on the UK tour circuit.

The Fleece is a 450-capacity national touring venue and we have a large waiting list, so we have to be selective with the bands we work with. All new acts must go through our “Scouting Session” route, where we can assess your suitability for our shows. Those that impress us will be put forward for our bigger weekend dates and tour support slots throughout the year.

To be added to the waiting list for the next Scouting Session event, please email Shirlee at gig@thefleece.co.uk.

Please note: We do not take band bookings over the phone or via Facebook. Please do not attach large files when sending emails. Weblinks to Soundcloud, Facebook or online press packs are fine.  If you are an unsigned band from 100 miles away and have no pull in the Bristol area we will not be able to book you. Please do not add us to your mailing list, or send us tour packages.

Do you have a cloak room?

Yes, it is situated along the corridor just past the gents toilets where you can store your bag or coat, while you enjoy your night. The charge is £1 per item.

Please note the cloakroom is not suitable for large backpacking rucksacks or suitcases, avoid bringing them with you.

Who can I speak to regarding lost property?

If you have lost items or left them in the cloakroom please email us via our contact us page with a description of the missing item, date of the show, contact details and any other relevant information. We will check and if the item can be located will be in contact to arrange for you to collect the item.

We keep items for a maximum of four months, after this period they are passed to local charity shops. Valuable items may be held for a longer period.

Items such as passports and ID’s etc. are handed to the relevant authorities if not collected within the time frame. (this does not include any confiscated IDs)

How do I get a job at The Fleece?

If you are interested in working as bar staff for The Fleece and are aged 18 or over, please email a CV to niko@thefleece.co.uk

If you are interested in working with the promotions or office team and are aged 18 or over, please email a CV to info@thefleece.co.uk.

Unfortunately, we are unable to offer any work experience places at this time.

Do you accept debit cards/credit cards?

Yes, we do accept debit and credit cards at our bars, with a minimum spend of £5 per transaction. We also now accept card payment for tickets on the door.

There are cash points located in and around the fleece if you need them, please talk to the box office or security for more information and directions.

Can I hire The Fleece?

Yes, The Fleece is available for private hire. For more information please go to our venue hire page.

Do I need to bring ID with me?

Yes, all customers who look under the age of 25 will be required to provide ID when purchasing alcohol.

If you are under 18 you are committing a criminal offence if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you.

People over the age of 18 found purchasing drinks for those not of legal age will be ejected without a refund.

Only acceptable forms of proof are accepted. These are listed in the ID policy.

What are your age restrictions?

All shows at The Fleece (excluding club nights and unless otherwise stated) are ALL AGES, however, under 16s must be accompanied by an adult and leave by midnight. All club nights are strictly over 18s only.

What is your ID policy?

Anyone who looks to be under the age of 25 years will be challenged to prove his or her age to buy alcohol. The venue operates Challenge 25. Please ensure you bring ID to the venue.

Accepted forms of ID are Drivers License (full or provisional), or a Passport (valid) or Citizenship Card with the PASS hologram and SIA logo. Any ID found to be fraudulent will be confiscated and handed over to the police.

What is your drugs policy?

The Fleece takes a zero tolerance policy towards drugs in relation to possession, dealing or using.
Any substances found will be seized and logged, and handed over to the police, in the case that Management and security feel it necessary police will be called to the venue.

What are your admission, refusals & ejections policies?

In accordance with licensing laws, the venue has the right to refuse admission without providing a reason.

If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.

Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund.

What is your customer policy?

Current licensing laws are strictly enforced

Management reserves the right to refuse admission, and customers may be subject to a search on entry.

Ticket holders may be subject to search – any person found in possession of weapons or controlled substances of any description will be refused entry and/or the items seized will be logged and handed over to the Police.

All tickets are non refundable unless a show is cancelled or rescheduled, please contact your place of purchase if this occurs.

Ticket holders consent to any filming and sound recordings as members of the audience

Ticket holders may be subject to continuous sound levels which may cause potential damage to hearing.

Ticket holders may be exposed to strobe lights, if you have any queries of the show you are attending about this please get in touch at info@thefleece.co.uk

The management can not be held responsible for lost or stolen tickets.

A no re-admission policy is strictly enforced.

No professional type audio/visual or any digital recording equipment will be allowed into the venue unless gained permission/access.

No bottles, cans, alcohol or food is to be brought into the venue.

Strictly no smoking or vaping in the venue, there is a large space outside of the venue for customers to smoke/vape.

Crowd surfing is strictly prohibited; anyone caught doing so will be ejected from the venue and will be out for the duration of the gig.

No entry fees will be refunded following ejection or refused entry.

Any person found throwing drinks in the venue will be removed from the premises without refund and may be liable for damages caused to equipment.

Is my mobile phone safe?

All customers should be aware that in recent years mobile phone theft on entertainment and licensed premises around the country has been on the increase. In order to minimise the chance of this happening to you when in The Fleece, please follow this advice:

Keep your phone close by at all times
Never leave it on a table
Use the cloakroom for coats and bags
Avoid putting it in back pockets or side pockets where possible
Keep your handbag closed at all times and never leave it on the floor or under a table
Use “Find My Phone Apps” on smartphones and tablets
Register your phone at www.immobilise.com
Lock the keypad using a PIN number or pattern code
Tell any member of staff or security if you see anyone acting suspiciously

If you find your phone has gone missing:

Tell any member of staff or security in the venue as soon as you realise
Send an email to see if it’s been handed in via our contact us page

Is The Fleece a safe space?

Yes, The Fleece is a venue for people to enjoy music without fear of harassment or discrimination. We welcome diversity in our audience and work to create a safe space for everyone present; in return, we ask that you respect these values and each other.

More information on our drink spiking policy can be found here: Drink Spiking Policy

What are your policies?

All our policies can be found here: https://thefleece.co.uk/policies/

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