Drink spiking policy
The Fleece has implemented and increased the following measures to create a safer space for customers in our venue. Our team are dedicated to ensuring The Fleece is a safe and enjoyable venue to have a night out.
Please talk to us about any concerns you have. We are here to keep you safe!
What to do if you’re worried you or a friend has been spiked at the venue
- Alert our bar or security staff
- We will believe you, and we will deal with the situation calmly and professionally
- We will always replace any drinks you are concerned about
- We will ensure you are safe as a first priority
- We will immediately arrange medical assistance if required
- We will immediately arrange Police assistance if required
- We will always investigate any incidents on CCTV and report them to the police
What we are doing to keep you safe
- We are continuously working with Bristol Nights, Avon and Somerset Police, Bristol City Centre BID, Nightwatch, and Bristol City Council to shape our policies and make our venue as safe as possible
- We have first aid-trained staff on-site and currently obtaining all relevant information and training specific to responding to spiking incidents
- We have cup lids available at the bar, just let us know while ordering your drink if you’d like a cup cover
- We will always believe you and replace any drink that you are concerned about
- We carry out regular spot-check searches
How to report an incident you’ve experienced or witnessed here
Your safety and comfort is our top priority. We encourage anyone who has witnessed or experienced anything that’s made them feel uncomfortable or uneasy at the venue to let us know, so we can help and support them. The following information is displayed on signage around the venue.
We’re here to help
- Identify the incident: Harassment or misconduct can include verbal abuse, threats, unwanted attention, offensive comments or gestures, or discrimination of any kind. If something made you feel uncomfortable, then it’s not okay.
- Get to safety: If you feel unsafe, move to a safe area (away from the person/people/situation) and ask for a member of venue staff (bar staff or security) for help. Your safety comes first. Ask For Angela for discreet support.
- Report it: Tell a staff member (security, bar staff or management) what happened. Share what you can what, when, where, who and any witnesses. If you can’t report it on the night, or don’t feel safe to do so, please email info@thefleece.co.uk
- Confidentiality & support: Your report will be handled with care and confidentiality. Staff will listen, support you and respect your privacy.
- Investigation & action: Management will investigate the incident thoroughly, speaking to witnesses and/or reviewing CCTV if needed. Misconduct may result in removal from the venue, warnings or venue bans.
- Follow-up: Staff will check in with you after the investigation. Your feedback helps keep the venue safer for everyone.
