If your query is regarding a refund for a cancelled show, you will receive an email with all the info required. Including any information on refunds.

If your email is regarding a rescheduled show, that now has a new date, you will receive an email with all the info required. Including any information on refunds.

If your email is to find out if a show has been cancelled or rescheduled, be assured that as soon as we know all the information regarding the event, we will update our website and email ticket holders directly.

As already detailed above if the show is already cancelled or has been rescheduled with a new date then you should receive an email with all the details required.

We really appreciate your patience at this difficult time. Stay safe!

If you have lost items or left them in the cloakroom please email us with a description of the missing item, date of the show, contact details and any other relevant information. We will check and if the item can be located will be in contact to arrange for you to collect the item.

We keep items for a maximum of four months, after this period they are passed to local charity shops. Valuable items may be held for a longer period.

Items such as passports and ID’s etc. are handed to the relevant authorities if not collected within the time frame. (this does not include any confiscated IDs)

Please give us a few days to get back to you, we get high volumes of customer emails and lost property

Tickets cannot be purchased directly over the phone from the venue. All tickets should be purchased through our website or with one of our recognised ticket providers: Eventbrite & Bristol Ticket Shop.

Alternatively, if you require information on your purchases, dispatch and any other ticket enquires then please visit: www.eventbrite.co.uk or www.bristolticketshop.co.uk.

Tickets purchased for box office collection will be available at the venue box office from the time doors open on the day of the show only and not in advance. To gain admission you will need a copy of your order confirmation and a valid ID.

Beware of secondary ticket sellers. Fraudulent tickets such as cancelled and duplicated tickets can be sold on the secondary market. We are unable to help with any problems arising from the purchase of secondary tickets.

All shows at The Fleece (excluding club nights and unless otherwise stated) are ALL AGES, however, under 16s must be accompanied by an adult and leave by midnight. All club nights are strictly over 18s only.

The Fleece is keen to promote equality of opportunity for people with disabilities.

The venue is situated on an old cobbled street with pave stone sidewalks, which is some places can be uneven. The entrance to The Fleece has a small lip (no higher than 10mm) into the main doorway, after this, there are no other steps or lips anywhere in the venue.

In the venue, we have a historic flagstone floor which can be uneven in places. There is one large accessible toilet inside the venue which is open at all times.

Customers who may require medicine or any food/drink/equipment needed to manage a medical condition are welcome to bring them into the venue.

The Fleece is suited for wheelchair access, although unfortunately there is limited space per show. Please get in contact with us to arrange this. We will allocate these on a first come first served basis.

If you require a personal assistant to attend any event at The Fleece please contact us in advance of the show and we can arrange this for you.

Please allow 3 days for us to respond. Our working hours are Mon-Fri, 9am-5pm.

Sold out means sold out. Venues never “hold tickets back for the door”.  If a gig is advertised as sold out please don’t contact us asking if we have any returns, because we don’t sell any tickets direct. All tickets are sold through our ticketing partners Eventbrite and Bristol Ticket Shop and all of these agencies have a no refund policy.

The Fleece is available for private hire. For more information please go to the venue hire page

The Fleece hosts a number of local events throughout the year, open to all ages and genres, from seated acoustic events to sweaty metal shows (and everything in between). Our regional events team has over ten years’ experience putting on shows in Bristol, and with our touring-grade PA, lighting and monitoring, the Fleece offers an insight into what it’s like to play on the UK tour circuit.

The Fleece is a 450-capacity national touring venue and we have a large waiting list, so we have to be selective with the bands we work with. All new acts must go through our “Scouting Session” route, where we can assess your suitability for our shows. Those that impress us will be put forward for our bigger weekend dates and tour support slots throughout the year.

To be added to the waiting list for the next Scouting Session event, please email.

PLEASE NOTE: We do not take band bookings over the phone or via Facebook. Please do not attach large files when sending emails. Web links to Soundcloud, Facebook or online press packs are fine. If you are an unsigned band from 100 miles away and have no pull in the Bristol area we will not be able to book you. Please do not add us to your mailing list, or send us tour packages.

We generally aim to wrap up Sunday and midweek shows by 11:15pm as we understand people need to travel home/get up early for work, however it is possible for shows to run over either for technical reasons or at the discretion of the band and their management. A ‘drinking up’ period for attendees to finish their drinks/buy merchandise is always allowed and depending on demand, the bar may remain open post show (this is at the managements discretion).

Friday & Saturday shows generally finish at 10:30pm to make way for the club nights that follow.

We will post running times on Facebook / Twitter where possible.

If you are aged 18 or over, please send a CV and a covering letter to info@thefleece.co.uk.

Unfortunately we are unable to offer any work experience places at this time.

If you are aged 18 or over, please send a CV and covering letter to: niko@thefleece.co.uk.