Search

Policies

Cancellation Rights and Refunds, change or postponement of an event

Tickets cannot be transferred, exchanged, or refunded once purchased.

If an event is rescheduled, changed or moved, you have the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.

Age restrictions

All shows at The Fleece (excluding club nights and unless otherwise stated) are all ages, however under 16s must be accompanied by an adult and leave by midnight. All club nights are strictly over 18s only. Age restrictions vary for shows outside of The Fleece so please visit individual event pages on our website for more details.

ID policy

Anyone who looks to be under the age of 25 years will be challenged to prove his or her age to buy alcohol. The venue operates Challenge 25. Please ensure you bring ID to the venue.

Accepted forms of ID are: Drivers License (full or provisional), or a Passport (valid) or Citizenship Card with the PASS hologram and SIA logo. Any ID found to be fraudulent will be confiscated and handed over to the police.

Drugs policy

The Fleece takes a zero tolerance policy towards drugs in relation to possession, dealing or using.
Any substances found will be seized and logged and handed over to the police, in the case that Management and security feel it necessary police will be called to the venue.

Admission, refusals & ejections policies

In accordance with licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.

Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.

Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.

Customer Policy

Current licensing laws are strictly enforced

Management reserves the right to refuse admission, and customers may be subject to a search on entry.

Ticket holders may be subject to search – any person found in possession of weapons or controlled substances of any description will be refused entry and/or the items seized will be logged and handed over to the Police.

All tickets are non refundable unless a show is cancelled or rescheduled, please contact your place of purchase if this occurs.

Ticket holders consent to any filming and sound recordings as members of the audience

Ticket holders may be subject to continuous sound levels which may cause potential damage to hearing.

Ticket holders may be exposed to strobe lights, if you have any queries of the show you are attending about this please get in touch at info@thefleece.co.uk

The management can not be held responsible for lost or stolen tickets.

A no re-admission policy is strictly enforced.

No professional type audio/visual or any digital recording equipment will be allowed into the venue unless gained permission/access.

No bottles, cans, alcohol or food is to be brought into the venue.

Strictly no smoking or vaping in the venue, there is a large space outside of the venue for customers to smoke/vape.

Crowd surfing is strictly prohibited; anyone caught doing so will be ejected from the venue and will be out for the duration of the gig.

No entry fees will be refunded following ejection or refused entry.

Any person found throwing drinks in the venue will be removed from the premises without refund and may be liable for damages caused to equipment.

Privacy Policy

Our private policy can be found here

Cookie Policy

Our cookie policy can be found here