Cancellation Rights and Refunds, change or postponement of an event

Tickets cannot be transferred, exchanged, or refunded once purchased.

If an event is rescheduled, changed or moved, you have the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.

Age restrictions

All shows at The Fleece (excluding club nights and unless otherwise stated) are all ages, however under 16s must be accompanied by an adult and leave by midnight. All club nights are strictly over 18s only. Age restrictions vary for shows outside of The Fleece so please visit individual event pages on our website for more details.

At The Fleece, we are committed to creating a safe and inclusive environment for all patrons, performers, and staff. We take any form of harassment seriously and have implemented a comprehensive reporting procedure to address such incidents promptly and effectively. We encourage everyone to report any incidents of harassment, discrimination, or misconduct that they witness or experience. This procedure aims to ensure that all reports are handled with confidentiality, sensitivity, and respect.

ID policy

The Fleece follows the think 25 drink policy, if you are lucky enough to need ID we accept any of the following….

• Current (within shown expiry date) passport
• National identity card with a photo and date of birth (all nationalities)
• Current (within shown expiry date) photographic driving licence or provisional licences and date of birth (all nationalities)
• N.I. electoral ID cards (accepted in Northern Ireland)
• Military IDs with a photo and date of birth (UK only)

We do not accept Cards with a PASS logo (hologram below) such as Citizen, Connexions, Validate or Young Scot.

If you don’t have a valid form of accepted ID you can still come to the gig but as a condition of entry you will need to wear a under 18 wristband for the entire show.

For club nights you will need one of these ID’s and entry will be denied if you are unable to provide one.

Admission, refusals & ejections policies

In accordance with licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.

Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.

Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.

Customer Policy

Current licensing laws are strictly enforced

Management reserves the right to refuse admission, and customers may be subject to a search on entry.

Ticket holders may be subject to search – any person found in possession of weapons or controlled substances of any description will be refused entry and/or the items seized will be logged and handed over to the Police.

All tickets are non refundable unless a show is cancelled or rescheduled, please contact your place of purchase if this occurs.

Ticket holders consent to any filming and sound recordings as members of the audience

Ticket holders may be subject to continuous sound levels which may cause potential damage to hearing.

Ticket holders may be exposed to strobe lights, if you have any queries of the show you are attending about this please get in touch at info@thefleece.co.uk

The management can not be held responsible for lost or stolen tickets.

A no re-admission policy is strictly enforced.

No professional type audio/visual or any digital recording equipment will be allowed into the venue unless gained permission/access.

No bottles, cans, alcohol or food is to be brought into the venue.

Strictly no smoking or vaping in the venue, there is a large space outside of the venue for customers to smoke/vape.

Crowd surfing is strictly prohibited; anyone caught doing so will be ejected from the venue and will be out for the duration of the gig.

No entry fees will be refunded following ejection or refused entry.

Any person found throwing drinks in the venue will be removed from the premises without refund and may be liable for damages caused to equipment.

Harassment Policy

At The Fleece, we are committed to creating a safe and inclusive environment for all patrons, performers, and staff. We take any form of harassment seriously and have implemented a comprehensive reporting procedure to address such incidents promptly and effectively. We encourage everyone to report any incidents of harassment, discrimination, or misconduct that they witness or experience. This procedure aims to ensure that all reports are handled with confidentiality, sensitivity, and respect.

Please follow the steps outlined below if you need to report an incident:

• Identify the Incident: If you witness or experience harassment or any form of misconduct, it is important to clearly identify the incident. Harassment can include but is not limited to verbal abuse, physical intimidation, unwelcome advances, offensive comments or gestures, discrimination based on race, gender, sexual orientation, or any other protected characteristic.

• Find a Safe Space: If you feel threatened or unsafe, find a safe place within the venue and seek assistance from a member of the venue staff. Your safety and well-being are our top priority.

• Report to Venue Staff: Locate a member of our venue staff, such as a security guard, bartender, they are trained to handle such incidents and will take your report seriously. Provide them with a clear and detailed account of the incident, including the date, time, location, individuals involved, and any witnesses present.

• Confidentiality and Support: The venue staff will treat your report with the utmost confidentiality. They will provide you with support and listen to your concerns empathetically. They may ask you questions to gather more information, but your privacy and well-being will be respected throughout the process.

• Investigation: If you wish the venue management will conduct a thorough investigation into the reported incident. This may involve interviewing witnesses, reviewing any available evidence such as CCTV footage, and gathering additional information as needed. The investigation will be handled promptly, respecting the rights of all parties involved.

• Disciplinary Actions: If the investigation concludes that harassment or misconduct has occurred, appropriate disciplinary actions will be taken. These actions can range from warnings and retraining to temporary or permanent bans from the venue, depending on the severity of the offence.

• Follow-Up: After the investigation and any disciplinary actions, the venue staff will follow up with you to ensure your satisfaction with the outcome and to provide any additional support you may need. Your feedback is crucial in helping us continually improve our procedures and maintain a safe environment.

Our Policies:

• Ask for Angela:
  • We have implemented the “Ask for Angela” policy in the ladies’ and gender-neutral restrooms, following the guidelines and agenda of this initiative.

• Bystander Intervention:
  • In our effort to promote a safe environment, we have also displayed bystander intervention posters in the men’s restrooms.
  • These posters encourage males to speak out against or report harassment incidents to security.

At The Fleece, we are dedicated to fostering a safe and inclusive environment for everyone. By adhering to this harassment policy and working together, we can ensure that all individuals feel respected and protected within our venue.

Drink Spiking Policy

Due to the recent rise in drink spiking at venues in Bristol and across the UK. The Fleece has implemented and increased measures to create a safer space for customers in our venue.

We would like to assure those concerned that our team are dedicated to ensuring The Fleece is a safe and enjoyable venue to have a night out.

Please talk to us about any concerns you have. We are here to keep you safe!

What to do if you’re worried about yourself or a friend

• Alert our bar or security staff
• We will believe you, and we will deal with the situation calmly and professionally
• We will always replace any drinks you are concerned about
• We will ensure you are safe as a first priority
• We will immediately arrange medical assistance if required
• We will immediately arrange Police assistance if required
• We will always investigate any incidents on CCTV and report them to the police

What we are doing to keep you safe

• We are continuously working with Bristol Nights, Avon and Somerset Police, Bristol City Centre BID, Nightwatch, and Bristol City Council to shape our policies and make our venue as safe as possible
• We have first aid-trained staff on-site and currently obtaining all relevant information and training specific to responding to spiking incidents
• We have cup lids should you require them
• We have drink testing kits
• We will always believe you and replace any drink that you are concerned about
• We carry out regular spot-check searches

We value any feedback you have about your experience at the Fleece and anything you think we could be doing better. Please email us at info@thefleece.co.uk

Drug policy

In line with Bristol Nights Harm Reduction Policy, The Fleece takes a human-centred approach around drug taking. We will continue to work within the law and will be conducting random drug searches upon entry. This may result in the confiscation of the prohibited item and entry to the venue refused.

Our security team also reserve the right to search anyone who is considered to be under the influence of drugs after entering the venue. This again may result in confiscation of the prohibited substance and ejection from the venue.

However, as a venue, we have a duty of care to all patrons and we will ensure anyone removed from the venue is done so with care and consideration. We will ensure to monitor any vulnerable customers onsite until we feel they can safely go home.

Privacy Policy

Our private policy can be found here

Cookie Policy

Our cookie policy can be found here