FAQs

1. Is the venue accessible?

Yes! We strive to be an accessible venue and accommodate all customers as best as we can. 

For information about carer tickets, reservable seating and accessible spaces, take a look at our ‘Accessibility at The Fleece’ page! These amenities must be booked in advance where possible, so please have a read of how to do so. 

2. Where can I buy tickets?

All tickets should be purchased through our website or through ticket providers advertised by the artist/promoter you are purchasing tickets for. 

If you require information on any ticket purchases made through our website (our ticket provider is Eventbrite), please visit www.eventbrite.co.uk 

Beware of secondary ticket sellers. Fraudulent tickets such as cancelled and duplicated tickets can be sold on the secondary market. We are unable to help with problems arising from the purchase of re-sold/secondary tickets.

3. What if I can't print my ticket?

There’s no need for you to print your ticket (unless you’d like to!). You should have received a booking confirmation email with your e-tickets attached. When you arrive at the venue just show our box office staff this email/the attached tickets.

4. What if a gig is sold out?

Sold out = sold out. We do not hold back tickets on the door, if a show is advertised as sold out, then please do not contact the venue asking if we have any means of providing further tickets. 

To avoid disappointment, keep up to date with show announcements via our Facebook/Instagram or Sign up to our mailing list. 

5. What time will the show start/end?

As soon as we get stage times we will update the event’s listing on our website. As a general rule of thumb, if doors open at 7 – 7.30 pm the headline band/ artist should start somewhere between 8-9pm. Support bands usually start within 30 mins of doors opening.

Sunday & midweek shows generally finish by 11pm, this can sometimes be later due to technical reasons or at the discretion of the band and their management. A ‘drinking up’ period for attendees to finish their drinks/buy merchandise is always allowed. Friday & Saturday shows generally finish by 10.30 ready for the club nights that follow. We post timings on our Instagram and Facebook  stories where possible.

6. What are your age restrictions? Do I need to bring ID?

We have different age restrictions for different events, so please make sure to check each event’s listing. Generally for gigs at The Fleece our policy is that under 16s should be accompanied by an adult (18+). 

Please bring ID with you where possible. We follow the Challenge 25 policy, you will be given an underage stamp if you are unable to provide ID when asked to, and will therefore be unable to purchase or consume alcohol on the premises.

Our club nights are strictly 18+, please ensure you bring valid ID should you wish to attend a club night. 

More information on our age restrictions and ID policies can be found here 

7. Where is The Fleece? (Location, Clean air zone, public transport & parking)

The Fleece, 12 St Thomas Street, Bristol, BS1 6JJ

The Fleece is located in Bristol’s clean air zone, depending on whether your vehicle complies with regulations, charges may apply. For more information head to https://www.gov.uk/clean-air-zones 

We are located 0.5 miles from the city centre (The Galleries), 0.5 miles from Temple Meads train station and 0.7 miles from Bristol Bus Station. 

The closest bus stop is 80 meters away on Victoria Street, most route buses can be accessed here.

Parking

On-street parking is available directly outside the venue and in the surrounding streets (due to ongoing construction parking may be more limited than usual). 8am – 6pm: £6 for up to 2 hours (maximum stay) & available in 50p / 10 minute increments. 6pm – midnight: £4 for any period. 6pm – 9am next day: £5 for any period (available before midnight only).

If you would prefer to park in a secure car park, the nearest multi-storey is located 0.4 miles away on Queen Charlotte St (off Baldwin St). Or alternatively, Cabot Circus car park which is located 0.7 miles from the venue.

If you need parking with charging points for electric vehicles please use this link and enter the venue’s postcode – BS1 6JJ

8. Do you have a cloak room?

Yes, our cloakroom is situated along the corridor just past the gents toilets, where you can store your bag or coat while you enjoy your night. The charge is £2 per item.

Please note the cloakroom is not suitable for large backpacking rucksacks or suitcases, avoid bringing them with you.

Please look after your cloakroom ticket and take a photo of it in case you lose it. If you lose your ticket and do not have a photo of the ticket, you will be asked to wait until the end of the event (or until your item is the last one in the cloakroom). Any lost property enquiries should be directed to info@thefleece.co.uk or via our ‘contact us’ page with the date and name of the event and a detailed description of the item (eg colour, size, contents, brand etc).

9. Do you accept cash?

Yes, we accept cash & card payments at all tills in the venue (on the door, at the bar and at the cloakroom). 

Please be aware that payment options for merchandise is at the discretion of the artist & their management (ie this could be cash only/card only).

10. How do I hire/play at The Fleece?

For information regarding privately hiring The Fleece, click here.

The Fleece hosts a number of local events throughout the year, open to all ages and genres, from acoustic events to metal shows (and everything in between). Our regional events team has over ten years’ experience putting on shows in Bristol, and with our touring-grade PA, lighting and monitoring, the Fleece offers an insight into what it’s like to play on the UK tour circuit.

The Fleece is a 450-capacity national touring venue and we have a large waiting list, so we are  selective with the bands we work with. All new acts must go through our “Scouting Session” route, where we can assess your suitability for our shows. Those that impress us will be put forward for our bigger weekend dates and tour support slots throughout the year.

To be added to the waiting list for the next Scouting Session event, please fill out our local band application form or contact gig@thefleece.co.uk 

Please note: We do not take band bookings over the phone or via Facebook. Please do not attach large files when sending emails (weblinks to Soundcloud, Facebook or online press packs are fine). If you are an unsigned band from hundreds of miles away & have no pull in the Bristol area we will be unable to book you. Please do not add us to your mailing list, or send us tour packages.

11. How do I get a job at The Fleece?

We are not currently hiring for any roles.

12. What are your policies? [Drugs, harassment, spiking, admission/refusals/ejections and ticketing]

The Fleece is a venue for people to enjoy music without fear of harassment or discrimination. We welcome diversity in our audience and actively work to create a safe space for everyone present; in return, we ask that you respect these values and each other.

Information about age restrictions, ID, drugs, harassment and drink spiking policies, and admission, refusals and ejections and our customer policies can be found  here

We welcome constructive and positive feedback about your experiences of our policies. If you’d like to discuss our policies, or any particular experience you’ve had at The Fleece, please email info@thefleece.co.uk 

13. Can I take photos?

We kindly request your cooperation with these photography guidelines to ensure an enjoyable experience for performers and customers at The Fleece:

Please refrain from using flash photography, it can be disruptive and distracting to both the performers and audience members.

Additionally, we also request that you limit your photography to the first three songs of the concert.

If you’d like to professionally photograph a particular show at The Fleece, or join our photography team, please email info@thefleece.co.uk for more information.

14. Who can I speak to regarding lost property?

If you have lost items or left them in the cloakroom please email us via our ‘contact us’ page or info@thefleece.co.uk with a detailed description of the missing item (colour, size, brand, contents, date and name of the event.

We keep items for three months, after this period they are passed to local charity shops. Valuable items may be held for a longer period.

Items such as passports and IDs etc are handed to the relevant authorities if not collected within the time frame (this does not include any confiscated IDs).

15. How can I provide feedback?

If you’d like to make a complaint, get in touch with us as soon as possible and we will try our best to resolve the situation. Please contact us with as much information as possible at info@thefleece.co.uk

We welcome constructive and positive feedback about customer experiences at The Fleece. If you’d like to discuss our policies, or any particular experience you’ve had at The Fleece, please email info@thefleece.co.uk